Terms of sale

Purchases made on www.hortibloom.eu are entered into with:

Company

Laniakea Star SL (HortiBloom Europa)

Tax ID

B75833434

Address

Calle Cotillo N20 Lonja Bajo, 48980 Santurtzi (Bizkaia), Spain

Phone

+34 633 976 180

Email

info@hortibloom.eu

These terms govern the online sale of HortiBloom products to customers in the European Union and the other countries we ship to. You must expressly accept them before paying; the version in force is the one published when you place the order.

They are compatible with the rights consumer law grants you and never limit them.

Each product's features are described on its page. Images are for guidance only.

Prices are shown in euros including VAT. The total amount, with taxes and shipping, is shown in the cart before payment and is the one applied to your order, even if the price changes later.

Add the products to the cart, fill in your contact and shipping details, accept these terms and the privacy policy, and pay. The contract is concluded when the payment is authorised.

You will receive an email confirming the order with its summary; you can save or print it. You can buy in Spanish, English, German or Portuguese. No account is needed.

Payment is made by card (Visa, Mastercard or American Express) on the secure Redsys gateway, with your bank's authentication where applicable. HortiBloom does not receive or store your card details.

If you buy as a company, say so in the order so that the invoice includes your tax details.

We ship to all of Europe with free shipping. The estimated delivery time is 24 to 72 working hours from confirmation, depending on the destination. Boosters are made to order and delivered in about 21 days.

The Canary Islands, the Balearic Islands, Ceuta and Melilla have special conditions and cannot be ordered online: write to us and we will confirm the time and cost.

If the parcel arrives damaged, tell the carrier and let us know with photos as soon as possible. You will find the details on the shipping and returns page.

If you are a consumer, you can withdraw from the purchase within 14 calendar days of receiving the product, without giving any reason. Write to info@hortibloom.eu with your order number; you can also use the statutory withdrawal form.

Return the complete product, with its accessories and packaging, within 14 days of telling us. We will refund everything you paid, including the original shipping, by the same payment method, within 14 days of your notice; we may wait until we receive the product. Unless the product is faulty or not what you ordered, the direct cost of returning it is yours.

You are liable for any loss of value resulting from handling beyond what is needed to check the product. There is no right of withdrawal for products made to your specifications, such as custom spectra.

All products carry the 3-year legal guarantee of conformity from delivery. If a product is not in conformity, you can ask for repair or replacement free of charge and, if neither is possible, a price reduction or termination of the contract.

In addition, our luminaires have the 5-year manufacturer's warranty, with our own spare parts. To use it, write to us with your order number and a description of the problem.

If you buy for your business, the right of withdrawal and consumer protection rules do not apply, unless the law provides otherwise. The 5-year manufacturer's warranty applies all the same.

You can contact us at info@hortibloom.eu or on +34 633 976 180, Monday to Friday from 9:00 to 18:00 (CET). We answer complaints as soon as possible.

Complaint forms are available on request, and you can contact the consumer authorities of your region or country of residence.

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and may go to the courts of your place of residence.