Delivery times and areas
We ship across Europe with free shipping. The estimated delivery time is 24 to 72 working hours depending on the destination, from order confirmation.
Special conditions may apply to the Canary Islands, Ceuta and Melilla due to their tax regime: write to us and we will confirm the delivery time and cost. Times are indicative and may vary during high-demand periods.
Shipping areas and times
We ship across Europe via a courier company, with free shipping. The estimated delivery time is 24 to 72 working hours depending on the destination, from order confirmation.
Special conditions may apply to the Canary Islands, Ceuta and Melilla due to their tax regime (IGIC/customs): write to info@hortibloom.eu and we will confirm the delivery time and cost before processing the order.
Shipping costs
Shipping costs are calculated automatically in the cart according to the destination and shown before confirming payment. Orders above the indicated minimum amount enjoy free shipping.
Order tracking
Once your order has been shipped, you will receive a confirmation email with the tracking number to check the delivery status at any time.
Right of withdrawal and returns
You have 14 calendar days from receipt of the order to withdraw from the purchase without justification, in accordance with applicable consumer regulations.
To start a return, write to info@hortibloom.eu with your order number. The product must be returned in its original packaging and in perfect condition. Once received and verified, we will process the refund via the same payment method.
Warranty and defective products
Our fixtures come with the manufacturer's warranty. If you receive a defective product or one damaged in transit, contact us as soon as possible with photos of the packaging and product, and we will arrange a replacement or repair at no cost.